Frequently Asked Questions
Common Questions for the Water Department
Where do I report a leak in the water system?
Please call the Town of Snowflake, (928) 536-7103, ext. 256. After
hours, please call the police department, which can access an
on-call public works employee 24 hours a day, 7 days a
week.
How do I get connected to the Town's water
system?
Please contact Town Hall, at (928) 536-7103, ext. 256.
Where does the water come from?
The town maintains 4 groundwater wells and 3 storage
tanks with a combined capacity of 1.5 million gallons. The water
comes from the Coconino aquifer, approximately 300 feet below the
surface. This depth below the surface provides a natural filtration
system that makes the aquifer one of the best quality reserves in the
State.
How is water treated?
Based upon State law, the Town chlorinates the water
supply to state standards.
Why are there contaminants?
Every public water system contains a limited number of contaminants.
However, the level of these contaminants must be kept below the
minimum safe level as determined by stringent Federal and State
standards. The Town of Snowflake regularly monitors the quality of
the water for appearance, smell, and taste, and works closely with
the State of Arizona to test for chemical impurities.
Who do I contact for solid waste?
Sanitation is covered by a private company. Individual residents
contract with Snowflake Sanitation.
Common Questions for the Sewer Department
Who do I call to unplug my sewer?
The Town will cleanout any stoppages at no charges, however the
maintenance crews are not allowed to go into the house. Please
contact Public Works at (928) 536-7103, ext. 255.
There are sewer smells coming out
The Town can clean the pipe or lift station. The maintenance crews
may also use a large deodorant block if necessary to abate the odor.
How long will it take to repair any of the above?
The Town makes every attempt to respond within the first hour, but
please not that this is dependant upon workload.
Can I take a tour of the treatment plant?
Tours are available on a case-by-case basis, and the Town will
attempt to accommodate as many requests as possible.
Where is the effluent sent?
It goes to a re-use area that waters cattle crops, a 200-acre farm
north of the treatment plant. There is a plan to eventually send
this water to the golf course.
Where is sewer coverage available?
Please note that sewer coverage is only available within the Town's
limits. Outside the limits, septic systems are used, and permits are
required by Navajo County.
Is dumping at the wastewater treatment plant allowed?
No, but construction is underway to double the capacity.
Who do I contact for solid waste?
Sanitation is covered by a private company. Individual residents
contract with Snowflake Sanitation.
Town of Snowflake
Department of Public Works
81 West 1st South
Snowflake, Arizona 85937
(928) 536-7103, ext. 255
(928) 536-2539 FAX
public_works@ci.snowflake.az.us
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